Our Faqs

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You can make payment at the origin of your cargo or while collecting the cargo in Kenya or Uganda

You can always call our office to inquire the status of your cargo but we will always call you to notify arrival of your cargo.

Yes you can track your cargo on our website using the Airway Bill number

If you suspect a fraudulent activity on your identity, please contact us as soon as you suspect fraud. We look forward to working with you to resolve the situation ...

You will collect your cargo from our respective office, depending on how you addressed it.

We use the higher of actual weight or volumetric weight in kilograms. Actual weight is measured using normal scales and volumetric weight is calculated length(cm) x height ...

Insurance is offered at 3% of the value of the item. While it is optional, it is strongly recommended. If insurance is purchased, it covers the cost ...

We perform random checks on incoming packages and methods of payment and based on existing internal policies, determine if they fall under any of our illegal categories ...

ZIM Cargo Limited provides leading freight service to Kenya, Uganda, Zimbabwe and Somalia From UK, USA, Turkey

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How can i make payment for my shipment?

How do i know my cargo has arrived?

Can i track my cargo ?

I am an individual and I suspect my credit card or personal information has been compromised and items have been sent to you that I didn’t authorize. Can you help?

Where do i collect my cargo from after shipment?

How do you measure cargo weight for Air Freight?

Do I need to get insurance for my shipment?

Do you ship/forward everything you receive?

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